Warranty claim procedure

You have bought a new aircraft and you therefore deserve warranty protection on parts for your aircraft. 

This warranty covers parts that are either younger than 2 years or have flown less than 1000hours (the first term of the two being reached prevails). Our warranty agreement is valid if you send us the defective part back and if, after inspection of the part, the defectiveness is demonstrated. 

This condition are mentionned in your “Bon de commande” (part #9-Garantie sur les avions neufs).

Warranty works as follows :

  1. WARRANTY ON PART(S) and LABOR : if only the work is carried out in ou premises/workshops
  2. WARRANTY on PART(S) only : if you decide that the work has to be carried out in your workshop

Feel free to have a look the the note explaining the warranty process. The note is available for upload here.

You have two possibilities :

1. Your aircraft is grounded and you wish to repair the fastest way possible :

  1. You have to send your request (formulaire_1003130_Rev1 : available by uploading here the .docx and by sending it by email directly to following address : garantie.avion@robin-aircraft.com
  2. We will answer as quickly as possible
  3. You order the part on CEAPR website.
  4. You pay the invoice of CEAPR.
  5. The part is being send over to you.
  6. Once you have replaced the part, you send back the defective part with the formulaire (1003130_Rev1).
  7. If the inspection diagnostic is positive, we will issue a credit note in your favor and proceed to refund on request.

2. You don’t want to pay for the replacement part:

  1. You have to send your request (formulaire_1003130_Rev1 : available by uploading here the .docx and by sending it by email directly to following address : garantie.avion@robin-aircraft.com
  2. We will answer as quickly as possible
  3. You send us the defective part for inspection with the formulaire 1003130_Rev1.
  4. If the inspection is positive, we will issue a credit note in your favor and proceed to refund on request.

For all other question about the warranty, please use the questionnaire hereafter. Thank you.

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